CRISIS SUPPORT

When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.

– John F. Kennedy –

SELECT FROM OUR EXPERIENCED COACHES

Gabe Smith

Why Gabe? As a West Point officer and leader of a 50 soldier Army infantry unit, Gabe was given a real world mission that would change his life forever. Immediately following the attack on the Pentagon during the events of September 11th, 2001, his unit was given the emotionally grueling task to recover and catalog the remains of the deceased, one by one.

Alicia Greer

Why Alicia? Barely two years after her West Point graduation, Alicia’s Army engineer unit was given a daunting order to deploy at an immediate, but unknown, hour, to an unknown location, for an unknown amount of time. Shortly after, they found themselves in Afghanistan during the initial surge of the War on Terror.

Kris Yagel

Why Kris? Classic training in crisis management from West Point, SWAT school, and other experiences narrowly prepared Kris for the task he faced in the fall of 2001. As the military police officer in charge of an active Army base, he was assigned to quickly lead the transformation from peace time operations to full protection measures.

Christopher Brooks

Why Chris? Extensive training and a heavy dose of real world experience as a US Army Resiliency Trainer positioned Chris as a crisis and resiliency asset after the death of four of his church members due to an airplane accident in 2017. Chris’ expertise was also called upon in the aftermath of the El Paso, Texas mass shooting in 2019.

Eric Olsen

Why Eric? In early 2003, Eric was given a hand drawn map, radio, and more than $50M in fragile equipment to transport and set up operations in western Iraq. He had to keep 107 soldiers safe while supporting maintenance on an unknown number of helicopters for an unknown amount of time as the furthest west coalition forces in Iraq.

Laura McKenna

Why Laura? Only months after graduating from West Point, Laura twice led her unit in response to the terror attacks of 9/11 – first during a no-notice deployment to the Pentagon and later to the combat zone in Afghanistan. She is also a veteran of elite military training, including SERE (Survival, Evasion, Resistance, and Escape) School.

  • "My biggest challenge with my current assignment was to reconnect a team that had lost its cohesion. Based on an enthusiastic referral, I contacted Kris at Diligent Plans for help with the situation. I couldn’t be happier with the results of the full day team building event that he led us through. Now, my team is highly motivated and much more synchronized!"

    Izza Rodriguez, Senior Manager | JOHNSON & JOHNSON

  • "The County was recently looking for a thorough training regarding meaningful presentations and clear communication when approaching a decision-making audience. We were extremely satisfied with the training conducted and facilitated by Diligent Plans. The trainer, Kris Yagel, was patient, thorough and well informed on the subject matter, and he was able to connect with the audience in a way that made a lasting impact. We are grateful for his time with us and look forward to working with him again!"

    Melissa Carrillo, CHRO | COUNTY OF EL PASO, TX

  • "Diligent Plans has delivered exceptional service and sales training for the TFCU team. At TFCU, we strive to create a learning environment that is engaging, professional, and continuously improving. Kris Yagel brings a humble and effective approach that conforms with our culture. Our organizational values of human dignity, fairness, and professional execution also align with Mr. Yagel's approach. I recommend Diligent Plans to leaders that are looking for this delivery."

    Max Villaronga, CEO | TFCU

  • “As a goal to conduct a memorable team building event for my ~ 70 leaders this year, I gave the mission to Kris Yagel and his team at Diligent Plans. Kris successfully delivered a mix of academic and hands-on, experiential events that far exceeded my expectations! The event was instantly marked as a milestone in our company culture!”

    Bill Randag, President | DATAMARK

  • "When we were looking for a speaker on leadership for the Annual Conference of a national trade association, we contacted Diligent Plans for suggestions. The company sent us resumes of five potential speakers, each offering a unique perspective on leadership. We selected our speaker and Diligent Plans was efficient in handling the contract and the details of the engagement. It was a pleasure working with Diligent Plans and we feel they are a great resource for future programs."

    Stella Jones, Executive Director | FISA

  • "I was looking for a team-building training that would engage my whole team – an event that could have an impact beyond the actual training day. I was referred to Kris Yagel at Diligent Plans. I met with Kris to discuss my goals and then allowed Kris to develop the training event. I was very pleased with what we learned as a team, and indeed, the team ended the day with ideas that we can carry forward in our work. Kris was warm and personable, and could easily relate to the team. Kris was very professional, and held the team’s attention throughout the event. It was a great experience and I look forward to working with Kris Yagel and Diligent Plans again!"

    Pat Degman, Comptroller | CITY OF EL PASO, TX